Masters Degree in Management

McMillan University - (2011 - 2011)

Bachelors Degree in Information technology

Sikkim Manipal University - (2000 - 2003)

Process Associate

Affiliated Computer Services - (2005 - 2009)

• Manage processes related to health and welfare data for U.S. clients.

• Conducted research and analysis for the employed population of Fortune 500 third-party clients.

• Collaborated with U.S. teams and clients to ensure a clear understanding and progression of tasks.

• Implemented data validation protocols to minimize errors in health and welfare data.

Team Leader

NorthGate Arinso UK - Kochi Kerala - (2009 - 2010)

Managed a UK-based payroll business team, ensuring top-tier service delivery for a clientele exceeding 100 accounts.

Enforced discipline and positive behavior among team members to maintain a conducive work environment.

Devised and implemented various projects aimed at learning and development as well as process

improvement.

Involved in the transitioning of projects from onshore locations, ensuring smooth operational handovers.

Met all Service Level Agreements (SLAs), targets, and turnaround times through effective team management.

Office Administrator

ADMA OPCO - Abudhabi , UAE - (2014 - 2016)

    Monitored ongoing departmental projects, ensuring they met all deadlines through follow-ups.
    Ensuring timely renewals or retendering as needed for all contracts related to the department.
    Prepare and document to essential documents for the department. Monitor official calendar for the Facilities Manager, ensuring effective time management.
    Assisted in budget planning and resource allocation for various departmental projects.
    Conducted regular team meetings to assess project progress and facilitate effective communication within the department

HR/ADMIN Manager

Prima Printers - (2018 - 2021)

    Spearheaded the recruitment and onboarding process by understanding staffing needs and shortlisting candidates with skills, company's culture and budget.
    Introduced and managed transparent performance evaluation and employee relation programs.
    Daily resource allocation for departments and monitored their timely completion.
    Oversaw the documentation for contracts, employee details and client/work databases.
    Introduced cross training between departments so as to avoid workforce shortages during high volume seasons.
 

Office Administrator

SLA-EXPERT - (2023 - Now)

ADMIN
 Manage the client/supplier invoices with regular follow-ups and verifications from all parties.
 Manage the issue and audit of ISO 9001, 27001, 14001 and 45001.
  Liaise with the PRO team to ensure that all registrations and government procedures are completed and updated on time
  Responsible for all adhoc tasks and requirements to the team. 
HR
  Steering the process of global freelance recruitment in collaboration with technical team for over 60 countries worldwide.
  Manage the time keeping and expenses system for the whole team.
  Responsible for all employee services both internal and external (DMCC), including onboarding/offboarding.
  Navigate the transition for the whole team to the new CRM platform, ODOO.

PROCUREMENT/LOGISTICS
 Oversee and coordinate inbound and outbound shipments to ensure timely delivery.
 Liaise with suppliers, transport partners, and external vendors to maintain efficient flow.
 Handle and document all shipping documents, customs paperwork, and invoicing requirements.
 Maintain accurate records related to logistics operations, inventory, and shipment tracking.
 Assist in optimizing delivery routes and managing logistics-related costs.
 Proactively resolve logistics issues to avoid delays or disruptions.